Shipping Policy

Eureka (operated by Whatnot Retail LLP) is committed to excellence and the full satisfaction of our customers.
Eureka proudly offers reliable and efficient shipping services across India. We strive to ensure that your orders are processed and delivered as quickly as possible. Please consider any public holidays or unforeseen circumstances that might affect delivery times.

1. SHIPPING

1.1 Order Processing Time

All orders placed through our website are processed within 1 to 3 business days.
Orders are not processed or shipped on Sundays or public holidays.
During high-demand periods such as festive sales or promotional events, processing times may extend slightly due to increased order volume.

1.2 Shipping Timeframes

Orders are typically shipped within 3 business days after processing and are delivered within 7 business days.
In rare cases of high order volume or courier delays, delivery may extend up to 10 business days.
You will be notified via email if there is any significant delay in the shipment of your order.

2. WRONG ADDRESS DISCLAIMER

It is the responsibility of customers to ensure that the shipping address entered is correct at the time of purchase.
We strive to dispatch orders promptly, leaving a small window to correct incorrect shipping information.
If you believe you have provided an incorrect address, please contact us immediately after placing the order.

3. UNDELIVERABLE ORDERS

Orders returned to us as undeliverable due to incorrect or incomplete shipping information may be subject to a restocking or reshipping fee as determined by the Company.

4. LOST / STOLEN PACKAGES

Eureka and Whatnot Retail LLP are not responsible for lost or stolen packages after delivery confirmation.
If your tracking information shows that your order has been delivered but you have not received it, please report it to your local courier office or authorities.

5. RETURN REQUEST DAYS

We allow returns within 7 days of delivery, provided that the items are unopened, unused, and in their original packaging.
Return shipping costs may be borne by the customer unless the return is due to a product defect or error on our part.

6. OUT OF STOCK ITEM PROCESS

If any item in your order is out of stock, we will wait until all items are available before dispatching your complete order.
If the delay exceeds reasonable limits, you will be notified and offered an alternative or refund option.

7. IMPORT DUTY AND TAXES

For domestic orders, all taxes are included in the product pricing unless otherwise stated.
In case of international orders (if applicable), customers are responsible for any import duties or taxes levied at the destination.

8. ACCEPTANCE

By accessing our website and placing an order, You acknowledge that You have read, understood, and agreed to this Shipping Policy.

9. CONTACT INFORMATION

For any questions or concerns regarding this Shipping Policy, please contact us:

Email: service@whatnot.in
Phone: +91 18008909989
Address:
Whatnot Retail LLP
2nd Floor, 1-2-17 Gagan Mahal Rd,
Himayatnagar, Hyderabad, Telangana – 500029