Refunds & Return Policy
Last updated: October 10, 2025
Thank you for shopping with Eureka.
We value your trust and strive to ensure that every purchase meets your expectations.
However, if you are not completely satisfied with your purchase, we’re here to help.
Refunds are eligible within 7 days of receiving the product. Please note that it may take 7 to 21 business days for the refund amount to reflect in your original payment method once the return is received and approved.
Interpretation and Definitions
Interpretation
The capitalized words used below have specific meanings under this policy, regardless of whether they appear in singular or plural.
Definitions
-
Company (referred to as “the Company”, “We”, “Us” or “Our”) refers to Whatnot Retail LLP, 2nd Floor, 1-2-17 Gagan Mahal Rd, Himayatnagar, Hyderabad, Telangana – 500029, India.
-
Goods refer to the items offered for sale on the Website.
-
Orders mean a request by You to purchase Goods from Us.
-
Service refers to the Website.
-
Website refers to Eureka, accessible from [insert Eureka website URL].
-
You means the individual or entity purchasing or using the Service.
Your Order Cancellation Rights
You have the right to cancel Your order within 7 days of receiving the Goods, without providing any reason.
To initiate a cancellation or return request, please notify us clearly through any of the following:
-
Email: service@whatnot.in
-
Phone: +91 18008909989
-
Address:
Whatnot Retail LLP
2nd Floor, 1-2-17 Gagan Mahal Rd,
Himayatnagar, Hyderabad, Telangana – 500029
Once we receive the returned Goods, your refund will be processed, and the amount will be credited using the same payment method used for the original transaction.
Refunds typically take 7 to 21 business days to reflect after approval.
No additional fees will be charged for the reimbursement.
Conditions for Returns
To be eligible for a return:
-
The Goods must have been purchased within the last 7 days.
-
The Goods must be unused and in their original packaging.
The following items are not eligible for return:
-
Custom or personalized products.
-
Perishable or consumable goods.
-
Items past their expiry date or that deteriorate quickly.
-
Goods unsealed after delivery that cannot be returned for hygiene or health reasons.
-
Goods inseparably mixed with other items after delivery.
We reserve the right to deny returns if the product does not meet the conditions stated above.
Note: Only regular-priced items are eligible for refunds. Discounted or sale items are non-refundable unless required by law.
Returning Goods
You will be responsible for the cost and risk of returning Goods to us.
Returns must be sent via a trackable and insured courier service to ensure safe delivery.
Refunds will only be processed once we have received and inspected the returned Goods or proof of delivery.
We are not responsible for items lost or damaged during return transit.
Refunds
Once your return is inspected and approved:
-
You will receive a confirmation email.
-
Refunds will be issued through the original payment method.
-
The refund process will be initiated within 2 business days, and the amount should reflect in your account within 3 to 7 working days thereafter.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit equal to the value of the returned item.
Once the return is received, a gift certificate will be emailed or sent to your address.
If the item was not marked as a gift or shipped to the gift giver, the refund will be processed to the original purchaser’s payment method.
Contact Us
If you have any questions or need further assistance regarding returns or refunds, please contact us:
-
Email: service@whatnot.in
-
Phone: +91 18008909989
-
Address:
Whatnot Retail LLP
2nd Floor, 1-2-17 Gagan Mahal Rd,
Himayatnagar, Hyderabad, Telangana – 500029
